Correspondence received without a category may be categorised as correspondence about categorisation.
NSHIRE OF
NEARENOUGH

Home / Correspondence

Customer contact gateway

Tell us what
you need to tell us.

Before writing to the Shire, complete the triage below to establish whether writing to the Shire is the appropriate first step.

Before you begin

1

Check

Confirm the matter has not already been addressed by a notice you have not read.

2

Classify

Decide what sort of correspondence it would be if it were correspondence.

3

Pre-reference

Obtain a provisional number before requesting the number used to track the request.

Urgent matters

If there is immediate danger, contact emergency services. If there is a bin in an unusual but stable position, continue below after observing it for one collection cycle.

Correspondence triage

Fields marked as required are required. Other fields may become required after assessment.

What happens next

  1. Day 0Your submission enters the Incoming Matters Holding Queue.
  2. Day 2–4A Triage Officer confirms it resembles the category selected.
  3. Day 5The matter receives a reference, unless it requires a reference prerequisite.
  4. Day 6–10An officer is identified as likely to know the officer who owns the matter.
  5. Day 10+You receive an acknowledgement confirming the acknowledgement stage is complete.

Alternative channels

You may call 08 0000 0000 and listen carefully to the options, visit 12 Almost Avenue with photo identification and a clear afternoon, or email ignore@nearenough.org. Email does not bypass triage; it merely creates a written record of having attempted to bypass triage.